Return policy MAXINGRH LLC

Return Policy

This Return Policy applies to all products available on our website, including shoes, clothing, bags, watches, and fashion accessories. We provide a 7-day return and exchange service for customers located in the United States, Europe, and Canada, fully complying with international cross-border e-commerce consumer regulations.

1. Return Time Limit

Customers are eligible to apply for a return or exchange within 7 calendar days once the tracking status shows “Delivered”. No specific reason is required for a non-defective return. Return or exchange requests will not be accepted after the 7-day window, except for orders confirmed with manufacturing defects.

2. Return Eligibility

All returned items must meet the following conditions to be approved. Items that do not comply will be rejected and no refund will be issued:

1. All products must be brand new, unused, and free of wear marks, stains, scratches, deformation, and peculiar odors;

2. Original tags, labels, dust bags, outer packaging, protective films, and all original accessories must be intact and undamaged;

3. Shoes must have no sole wear or ground scratches; watches must retain complete protective films with no dents, scratches, or water damage; jewelry must show no oxidation or wearing traces;

4. Intimate apparel and customized products are not eligible for non-defective returns.

3. Fee Responsibility

1. Non-defective returns (including improper size, personal dislike, color difference, or other subjective reasons): All international return shipping fees, customs duties, and handling fees are the sole responsibility of the customer.

2. Defective product returns (verified manufacturing defects, wrong items, or missing items): We will cover the return shipping cost and provide options including full refund, product exchange, or partial compensation.

4. Non-Returnable Situations

The following circumstances are not eligible for returns, exchanges, or refunds:

1. Return requests submitted after the 7-day valid return period;

2. Items with obvious wear, stains, damage, water ingress, or artificial impact;

3. Items with removed tags, damaged packaging, missing accessories, or torn protective films;

4. Intimate apparel due to hygiene and safety regulations;

5. Items disassembled, modified, or repaired by the customer personally;

6. Normal tarnish, slight wear, and creases on jewelry, watches, and leather goods caused by daily use, which belong to normal consumption and are not manufacturing defects.

5. Defective After-Sales Process

Customers must inspect all items within 48 hours after delivery. If you receive damaged, defective, wrong, or missing products, please submit clear photos or videos of the outer package, shipping label, and defective items to our customer service for verification. No quality dispute claims will be accepted after the 48-hour deadline.

6. Refund Processing Time

1. Non-defective returns: Refunds will be processed within 3–7 business days after our warehouse inspects and confirms the returned items are qualified;

2. Defective returns: Refunds or exchanges will be completed within 1–5 business days after official verification;

3. Bank arrival delays caused by local payment institutions in Europe and America are beyond our responsibility and control.

7. Customs & Return Supplementary Rules

All secondary customs clearance fees, return tariffs, and warehousing fees arising from returns shall be borne by the responsible party. Customers are responsible for all taxes and fees for non-defective returns, while we cover relevant fees for verified defective orders. Any costs incurred from unauthorized package refusal or abandonment by the customer will be deducted from the refund amount.